Report a Problem

Submit a Report Directly

If you cannot access the app or prefer to contact us directly, fill out the form below. We will respond to your report within the timelines described in Section 2.

1. Types of Reports and How to Submit Them

1.1 Reporting Content or Account Violations

If you encounter content or an account that you believe violates our Content Guidelines or Terms of Service, report it directly through the in-app reporting tools. These tools are accessible from:

• Any individual Post: Tap the three-dot menu (⋮) on any post and select "Report."
• Any User Profile: Visit the profile, tap the three-dot menu, and select "Report Account."
• Any Comment: Press and hold or tap the three-dot menu on the comment and select "Report."
• Any Direct Message: Press and hold on a message and select "Report."
• Any Community or Group: Navigate to the group settings and select "Report Group."

When reporting, you will be prompted to select a reason for your report. Please select the most accurate category. Available report categories:

1.2 Reporting Technical Bugs

If you experience a technical issue — including app crashes, display errors, features not loading, notification problems, or any other malfunction — you may submit a bug report through:

• In-App Feedback: Navigate to Settings > Help & Support > Report a Problem > Technical Issue.
• Shake to Report: On some devices, shaking your phone while the app is open will trigger the in-app feedback panel where you can report a bug along with an automatic screenshot.

When submitting a bug report, please include:

• A clear description of the problem and the steps to reproduce it.
• Your device model and Android operating system version.
• The version of the Application you are using (found in Settings > About).
• Any screenshots or screen recordings that illustrate the issue.
• Whether the problem is intermittent or consistently reproducible.

1.3 Reporting Abuse or Harassment

If you are experiencing harassment, threats, stalking, or coordinated abuse from other users, report the behavior using the in-app report tools described in Section 1.1. In addition to reporting individual pieces of content, you may:

• Block the user: Blocking immediately prevents them from viewing your profile, sending you messages, or interacting with your content.
• Restrict the user: The Restrict feature limits a user's ability to interact with you without notifying them.
• Mute the user: Muting hides a user's content from your feed without unfollowing them.

For serious threats or criminal behavior, please report immediately through the in-app report tool and our safety team will respond as a priority.

1.4 Reporting Privacy Violations

If you believe your privacy has been violated — including unauthorized sharing of your personal information, posting of your images without consent, doxxing, or any other privacy-related concern — you should:

1. 1Report the specific content using the in-app report tool and select "Privacy Violation" as the category.
2. 2Provide a detailed explanation of how the content violates your privacy.
3. 3For serious violations involving sensitive data or non-consensual intimate imagery, escalate using the contact information in Section 3.

Privacy violation reports are treated with heightened urgency. We aim to review all privacy violation reports within 24 to 48 hours of receipt.

1.5 Reporting Impersonation

If someone is impersonating you or another person or brand:

1. 1Visit the impersonation account's profile.
2. 2Tap the three-dot menu and select "Report" > "Impersonation."
3. 3Indicate whether the account is impersonating you or someone else.
4. 4If impersonating you, provide identifying information to verify your identity.

Impersonation reports are reviewed within 72 hours. If confirmed, the impersonating account will be suspended or permanently terminated and the content removed.

2. Review and Response Timelines

3. Escalation Process

3.1 First-Level Resolution

All reports submitted through in-app tools are handled at the first level by our moderation team. You will receive an in-app notification informing you that your report has been received and is under review.

3.2 Second-Level Escalation

If you are not satisfied with the outcome of a report review, you may escalate by:

1. 1Navigating to the original report notification.
2. 2Selecting "This decision was incorrect" or "Request further review."
3. 3Providing additional context, evidence, or explanation to support your escalation.

Second-level reviews are conducted by a senior member of the trust and safety team. You will receive a response within 7 business days.

3.3 Third-Level Escalation — Platform Safety

For issues of exceptional severity — including but not limited to situations involving imminent personal safety, serious organized harassment campaigns, or systemic abuse — you may escalate directly to our platform safety team by submitting a detailed written account through the in-app support ticket system, marked “Urgent — Safety Escalation.”

3.4 Direct Contact

If you are unsatisfied with our resolution, you may contact us directly at bhimbandhan@gmail.com with the subject line Escalation Request and we will review your case within 7 business days.

4. Protections for Reporters

We take the following steps to protect users who submit good-faith reports:

• Reporter Anonymity: We do not disclose the identity of a reporting user to the user who was reported.
• Anti-Retaliation: Any account found to be retaliating against a user for submitting a report will face immediate action, up to and including permanent termination.
• False Reporting Consequences: Submitting knowingly false reports as a tool to harass or suppress content from other users is itself a violation of our Terms. Repeat false reporters may have their reporting privileges restricted.

5. Emergency Situations

If you believe a user is in immediate danger, report the situation through the in-app report tool and select “Imminent Danger / Emergency.” Our safety team will respond as a top priority. You may also email us directly at bhimbandhan@gmail.com with the subject line Urgent — Safety Escalation.